Bilingual Virtual Assistant (English/Spanish) Receptionist

Remote | Part-Time | 40 Hours/Week | $6.5/hour with 6 mos perf review

Role Summary

We are hiring a Bilingual Medical Virtual Assistant to support an Internal Medicine practice.

This role requires someone with strong English and Spanish communication skills, especially over the phone, since a large part of the work involves speaking directly with patients, coordinating appointments, handling follow-ups, and keeping communication clear and professional.

This is a patient-facing support role that directly affects clinic flow, patient experience, and day-to-day operational efficiency.

The adecuado candidate is organized, dependable, confident on calls, and able to manage scheduling, insurance-related tasks, and administrative follow-through with accuracy.

Top Requirements - Strong bilingual communication skills in both English and Spanish- Confident and professional on phone calls- Strong patient coordination and scheduling ability- High attention to detail and reliable follow-through

Key Responsibilities 1.

Phone Calls and Patient Communication- Handle a high volume of inbound and outbound phone calls with patients, pharmacies, payer offices, and other healthcare contacts- Communicate clearly and professionally in both English and Spanish- Provide appointment reminders, follow-up calls, rescheduling support, and general patient assistance- Answer routine patient questions and elevate concerns appropriately- Maintain a calm, patient-friendly tone, especially when dealing with elderly patients or complex situations1.

Appointment Scheduling and Patient Coordination- Manage new and existing patient scheduling through phone, email, and text- Maintain provider calendars accurately and help prevent gaps, overlaps, or scheduling errors- Confirm appointments and manage cancellations, reschedules,



and waitlist coordination- Conduct pre-visit outreach and communicate next steps clearly to patients- Ensure accurate patient demographics, appointment notes, and call outcomes are documented in the system1.

Insurance Verification and Benefits- Verify patient eligibility and benefits before appointments- Confirm copays, deductibles, covered services, and authorization requirements- Identify insurance issues early and communicate them clearly to patients and internal staff- Document verification results accurately in the EMR and any internal trackers- Escalate unresolved payer issues and follow through until completed1.

Referral and Prior Authorization Support- Process referral-related tasks and ensure required documents are complete- Initiate and follow up on prior authorization requests as needed- Track pending items, approvals, denials, and required follow-up actions- Coordinate with payer offices, provider offices, and internal team members to avoid delays1.

Administrative Support and Documentation- Maintain accurate, timely, and consistent documentation- Support daily administrative workflows such as inbox management, task queues, forms, uploads, and follow-up tracking- Handle patient information in a HIPAA-compliant manner- Provide status updates proactively and complete assigned tasks with minimal follow-up

Required Qualifications - Excellent verbal and written communication skills in both English and Spanish- Previous experience handling phone calls in a patient-facing, customer-facing, or healthcare support role- Strong confidence speaking with patients over the phone, including appointment coordination and follow-up calls- Highly organized, detail-oriented, and able to manage multiple tasks accurately- Able to work independently and communicate updates clearly- Reliable computer setup, headset, and stable internet connection for remote work- HIPAA knowledge or experience with HIPAA-compliant workflows

Nice to Have - Clinical or healthcare background- Familiarity with EMR/EHR systems- Experience supporting internal medicine, primary care, or similar outpatient practices#J-18808-Ljbffr

📌 Bilingual Virtual Assistant (English/Spanish) Receptionist (Huánuco)
🏢 Go Lean Health
📍 Huánuco