Medtronic is hiring a Principal Customer Success Specialist-DACH for Austria. You will project manage Touch Surgery Ecosystem implementations across major hospital systems, coordinating with surgeons, OR staff, and IT teams. Travel 25–75% to Germany, Switzerland, and Austria as needed.

The role requires a Bachelor’s degree, 4+ years in hospital operating rooms, strong PM skills, and fluency in German and English. Remote work is possible; international collaboration across time zones is expected.

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Bachelor’s degree
Project management, Digital technologies adoption, Cross-team communication, Remote collaboration, German fluency, English fluency, Stakeholder engagement
Manage multiple full-cycle Touch Surgery Ecosystem implementations at major hospital systems.,



Engage with clinical and administrative stakeholders; ensure polished communication across deployment teams., Develop deep understanding of Touch Surgery Ecosystem; liaise with product/engineering for feedback incorporation., Lead Kickoff and Training presentations for clinical audiences; provide Go-Live support in OR., Test and install hardware solutions in live ORs, including network configuration., Collaborate with sales; support pre-sales activities including IT, privacy and cybersecurity reviews., Monitor account health post Go-Live; create action plans to increase adoption and reduce risks.]

📌 Senior Customer Success Specialist - AI OR Tech (DACH) (Loreto)
🏢 Medtronic
📍 Loreto