24 Hours Group is seeking an Office-based Call Center Agent in Cajamarca, Peru. The agent will handle inbound calls from customers for towing and roadside assistance services, requiring excellent communication skills and sound judgment.

The role demands multitasking and the ability to work in a fast-paced, emergency-response environment. The position requires a Senior High School graduate, fluency in both English and Spanish, and is full-time for shifts aligned with Pacific Standard Time (PST).

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Senior High School graduate or equivalent, Bachelor’s degree (preferred)
Bilingual proficiency in English and Spanish, Strong verbal and written communication skills, Comfortable using computers and CRM software, Proficient in Google Maps, Ability to provide quick solutions, Capable of multitasking and maintaining professionalism
Handle high volume of inbound customer calls for towing and roadside assistance., Collect accurate service details and provide timely information., Coordinate with dispatch and service providers for effective service., Document customer interactions and service requests.

📌 Bilingual Roadside Support Call Center Agent (Cajamarca)
🏢 24 Hours Group
📍 Cajamarca