PLEASE NOTE THAT THIS ROLE IS AN OFFICE-BASED SETUP AND WILL START ON SEPTEMBER 2026

SPECIFIC DUTIES AND RESPONSIBILITIES

The following are the specific duties and responsibilities of the Customer Service Representative(Voice) .

- Back order Inquiries
- Billing Questions and Issue
- Cancellation of orders
- Referring to the manufacturer
- Following up on orders or concerns
- Product Inquiries
- Return and exchange questions and processes
- Return requests for faulty products or size issues
- Refunds for items
- Correcting Shipping errors
- Offering Substitutes for items that are out of stock.
- Basic Tech Support for items
- Tracking inquiry
- Warranty request/claim
- Wholesale Inquiries
- Sales
- Payment processing

REQUIREMENTS

- Minimum of 6 months Customer service experience
- Prior knowledge of Retail Ops or similar order processing system is a plus




- Strong communication skills
- Quick learner who can pay attention to detail
- Ability to work well in a team
- Positive attitude and with desire to help customers

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Customer service, Communication skills, Teamwork
Back order inquiries, Billing questions and issues, Cancellation of orders, Referring to the manufacturer, Following up on orders or concerns, Product inquiries, Return and exchange questions and processes, Return requests for faulty products or size issues, Refunds for items, Correcting shipping errors, Offering substitutes for out-of-stock items, Basic tech support for items, Tracking inquiry, Warranty request/claim, Wholesale inquiries, Sales, Payment processing

📌 Seasonal Customer Service Representative (Retail account) (Asia)
🏢 Fair Trade Outsourcing Ph
📍 Asia