VIP Account Manager SrThe VIP Account Manager Sr owns full relationship management and commercial performance of a high-value player portfolio, leading a Junior Account Manager and driving retention through a sales-oriented approach grounded in forecasting and achievement tracking. The role is expected to represent the brand with a strong professional presence at VIP events — including travel and out-of-hours engagements — while translating player data into forecasts and actionable strategy.Responsibilities- Own end-to-end commercial performance (NGR, retention, reactivation, forecast achievement) of an assigned VIP player portfolio.- Lead and mentor a Junior VIP Account Manager, reviewing their portfolio, interactions, and development.- Apply a sales-driven retention approach — proactively pursuing reactivation and upsell opportunities rather than only responding to inactivity.- Manage daily player communication — writing, calling, and responding to inquiries — through CRM and email channels, ensuring timely and consistent engagement.- Use analytics and CRM data to identify behavior patterns, forecast performance, and inform retention actions.- Build and maintain forecast and achievement tracking using Power BI and Excel, reporting portfolio performance against targets.- Proactively identify early signs of declining engagement and act ahead of churn, rather than relying solely on reactive CRM triggers.- Plan and execute tiered, milestone-driven hospitality actions, gifts, and experiences for top-tier players.- Escalate and manage critical or high-risk cases directly, coordinating with the Head of VIP as needed.Qualifications- Spanish and English fluency is mandatory; Portuguese is a plus- Minimum 2 years of experience in iGaming,



and 5 years of total professional experience.- Proven sales/retention-driven approach to account management, with a track record of achieving targets.- Strong written and verbal communication skills — comfortable managing outreach via CRM tools, email, and calls as part of daily player engagement.- Experience working with CRM platforms (e.g., Optimove, Salesforce, Smartico, or similar) for logging interactions, tracking cadences, and executing campaigns.- Comfortable working with analytics/data tools to read player behavior and performance trends, beyond just forecasting.- Strong command of Power BI, Excel, and numbers-driven reporting for forecasting and performance tracking.- University degree in Sales, Finance, or Publicity/Advertising preferred. Candidates without a completed degree will be considered if they bring 6+ years of solid, professional-level work experience.- Strong presence and relationship-building skills for representing the brand at VIP and industry events.- Ability to lead and develop a direct report.Would be a plus- Professional degree in Sales, Finance, or Publicity/Marketing.- Portuguese language proficiencyBenefits- Enrolment in the company payroll from the first day of employment, including all legally mandated benefits.- Food allowance of S/ 300 per month.- 100% EPS health insurance coverage.- Opportunities for professional growth and development through a defined career path, continuous learning initiatives, and opportunities to take on new challenges within the organization.- A work environment that promotes collaboration, recognition, and the development of employees’ skills and capabilities.Work Schedule & Location- Location: Full-time, On-site- Schedule: Monday to Friday, 9:00 AM – 6:00 PM#J-18808-Ljbffr

📌 VIP Account Manager (Lima)
🏢 Brazino777
📍 Lima