Customer Success Advocate

Apply: Remote-UAE: Full time: Posted Today: R031635As the integral leader in high-speed connectivity, Ciena is committed to a people-first approach.

Our teams enjoy a culture focused on prioritizing a versátil work environment that empowers individual growth, well-being, and belonging.

We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Customer success at Ciena is central to long-term customer value, retention, and growth.

The Customer Success Advocate (CSA) plays a key role in fostering customer relationships and helping customers realize value from Ciena products and services.

The role serves as a trusted customer advocate throughout the customer lifecycle and contributes to successful business outcomes.

How you will make an impact:* Lead customer onboarding activities in partnership with Sales, documenting customer goals, expectations, and success criteria.* Build trusted relationships across customer Engineering, Operations,



and Implementation teams.* Drive adoption of Ciena products and services through data analysis and structured customer success methodologies.* Identify and qualify upsell and cross-sell opportunities aligned to customer business goals and challenges, collaborating with Account Management teams.* Monitor customer health indicators and success metrics to identify and mitigate post-sales risks.* Orchestrate cross-functional responses to critical customer issues and drive timely resolution and communication.* Conduct business and operational reviews to communicate achievements, understand strategic priorities, and recommend solutions that increase customer value.

The must haves:* Education: Bachelor’s degree in a relevant field (e.g., Business, Engineering, Communications) or equivalent work experience.* Experience: 2+ of experience in the telecommunications industry in a customer engagement role (e.g., customer success, technica

📌 Customer Success Advocate (Huánuco)
🏢 Ciena
📍 Huánuco