About Valatam
At Valatam, we connect top bilingual talent from Latin America with leading integral companies. Our people are the heart of our business, and we are proud to be certified as a Great Place to Work® (2025–2026)—proof that an exceptional employee experience leads to outstanding client results.
About the Role
We are seeking a proactive and results-driven Account Manager to foster strong long-term client relationships, maintain high customer satisfaction, and drive account expansion. Reporting directly to the Growth Director, this is a 100% remote, full-time position for experienced account management and client success professionals in Latin America.
In this role, you will serve as the primary point of contact for assigned client accounts, ensuring service quality, handling issues proactively, and identifying upselling opportunities (adding full-time team members to client accounts). If you excel at client retention, cross-functional coordination, and consultative account growth within high-touch remote environments,
this position offers direct business impact and career development.
Key Responsibilities
• Client Relationship Management & Retention: Conduct regular client check-ins to monitor productivity, evaluate relationship health, identify account risks early, and execute retention strategies to minimize churn.
• Account Expansion & Upselling: Identify account growth opportunities, present qualified candidate profiles to clients, schedule onboarding sessions, and achieve monthly add-on goals (e.g., 2 FTE add-ons per month).
• Placement & Operational Coordination: Partner with Trial, HR, and Recruitment teams to source, vet, and introduce candidates for open client seats while maintaining accurate internal placement databases.
• Issue Resolution & Account Advocacy: Act as the main problem solver for client concerns, manage escalations promptly, and continuously measure client satisfaction to improve service delivery.
• Client Advocacy & Brand Assets: P
📌 Account Manager (Perú)
🏢 Valatam
📍 Perú