Customer Support Representative (English/Spanish) | 100% On-site - Peru, Lima, San Isidro

Position Overview

We are seeking a Customer Support Representative to provide exceptional support to customers using digital point-of-care solutions. In this role, you will serve as the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience across multiple communication channels. The adecuado candidate is customer-focused, bilingual in English and Spanish, and thrives in a fast-paced environment.

Key Responsibilities

- Manage customer interactions through inbound calls, emails, chat, webforms, and callbacks.
- Provide accurate and timely information regarding products, services, and processes.
- Investigate and resolve customer concerns while ensuring high levels of satisfaction.
- Handle escalated cases from customers and internal stakeholders, including Proctors.
- De-escalate sensitive or challenging situations using empathy and problem-solving skills.
- Maintain detailed and accurate customer records and case documentation.
- Collaborate with team members to improve service quality and operational efficiency.
- Safeguard confidential customer information and comply with all privacy and data security standards.
- Meet quality, productivity, and customer satisfaction targets.

Required Qualifications

- Minimum 1 year of Customer Service experience.




- Experience working in high-volume customer-facing environments is preferred.
- Experience with data entry and handling multiple tasks simultaneously.

Language Requirements
- Advanced English (C1 level or higher) with strong verbal communication and pronunciation.
- Fluent Spanish communication skills, both written and verbal.

Technical Skills
- Proficiency using Microsoft Windows applications and internet browsers.
- Strong typing, data entry, and written communication skills.
- Ability to navigate multiple systems and databases efficiently.

Core Competencies

- Customer-centric mindset.
- Strong interpersonal and communication skills.
- Empathy and professionalism when handling sensitive situations.
- Conflict resolution and de-escalation abilities.
- Critical thinking and problem-solving skills.
- Attention to detail and accuracy.
- Adaptability in fast-paced environments.
- Teamwork and collaboration.

Work Schedule

- Rotating schedule based on operational needs.
- Availability required between 8:00 AM and 12:00 AM CST.
- Schedules and days off may rotate.
- Operation runs 365 days per year, including U.S. and Peruvian holidays.

Training Schedule

1 Week Training

- Monday to Friday
- 8:00 AM - 5:00 PM or 9:00 AM - 6:00 PM

Location

San Isidro, Lima, Peru

- 100% On-site. Av. Juan de Arona 780, San Isidro, Lima, Perú

📌 Customer Service Representative (Lima)
🏢 Solvo Global Careers
📍 Lima