Senior Service Delivery Manager - Telco Experts
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Job Opening > Senior Service Delivery Manager - Telco Experts

Senior Service Delivery Manager - Telco Experts

Job Title: Senior Service Delivery Manager
Employment Type: Full-time
Job Location: Asia
Department: Technology / Managed Services
Number of Vacancies: 1
Level: Expert / Senior
Hiring Model: Staff Augmentation / Client Placement
Client: Reputed Telco-Based Organization in the Asia Region
Travel Requirement: Regional travel as required
Experience Required: 12+ years in Telecom, including 8+ years in Core Network Service Delivery / Managed Services

Job Context

MIAKI is an organization with skilled resources that are relentlessly working to make a difference in the spectrum of Tech & Digital Services. As a Multi-Country Service Provider, we specialize in customized software solutions, digital transformation, managed services, and skilled technology resources across local and international markets.





We are hiring an experienced Senior Service Delivery Manager – Core Network for placement with one of our reputed Telco-based clients in the Asia region.

The selected candidate will own the end-to-end delivery of Core Network managed services and support, with responsibility for service quality, SLA/KPI performance, customer satisfaction, operational governance, and contract delivery across Packet Core, CS Core, IMS/VoLTE, 5G Core, and Subscriber Data Management (SDM).

Role & Responsibilities

Service Ownership & SLA Management

Own end-to-end delivery of Core Network managed services and support contracts.

Monitor SLA, KPI, and OLA performance and take proactive corrective actions.

Ensure network availability, service continuity, and performance targets.

Maintain service catalogues, service levels, operational procedures, and documentation.

Customer Relationship & Governance

Act as the primary service delivery contact for the operator's Core Network leadership.

Lead monthly/quarterly service re

📌 Senior Service Delivery Manager (Asia)
🏢 Miaki Myanmar
📍 Asia