About Valatam
At Valatam, we connect top bilingual talent from Latin America with leading integral companies. Our people are the heart of our business, and we are proud to be certified as a Great Place to Work® (2025–2026), proof that an exceptional employee experience leads to outstanding client results.
About the Role
As Human Resources Manager, you will build a results-driven HR function that reduces preventable turnover, proactively addresses Virtual Assistant concerns, ensures effective management of client-reported performance issues, and continuously improves the Virtual Assistant experience while maintaining efficient HR operations and supporting company objectives.
This is an internal leadership role at Valatam, with hands-on responsibility for strategy and execution.
Key Responsibilities
• Develop and execute strategies to improve VA retention, reduce preventable turnover, and monitor retention KPIs and early warning signs
• Analyze resignations, client-requested replacements, and turnover causes to identify improvement opportunities
• Design and run satisfaction surveys and feedback mechanisms, and implement action plans for recurring concerns
• Lead, coach, and hold the HR team through one-on-ones, performance reviews, and clear KPIs
• Oversee VA performance concerns and client feedback, including Performance Improvement Plans (PIPs) and timely follow-up
• Ensure timely resolution of VA complaints, concerns, and requests
• Prepare and present HR reports with actionable insights, and develop HR strategies aligned with company objectives
• Develop, update, and enforce HR policies, SOPs, and procedures, and oversee disciplinary matters and compliance with company policies
• Oversee VA onboarding and offboarding, HR records, and compensation and benefits administration
• Lead VA engagement, recognition, culture, and volunteering initiatives
• Optimize HR processes, tools, and workflows, identifying opportunities to standardize and automate
• Other related task
📌 Remote HR Manager (Perú)
🏢 Valatam
📍 Perú