(fluent English) Customer Support Consultant (Remote) at SupportYourApp
Full Time
Start Date
Immediate
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Experience
2 year(s) or above
Skills
- English Communication
- Customer Support
- Troubleshooting
- Emotional Intelligence
- Analytical Thinking
- Research Skills
- CRM Systems
- iOS/Android Troubleshooting
IT Services and IT Consulting
Description
Who are we? SupportYourApp is a integral Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.
Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Lets see what it takes.
What you will do
- Deliver outstanding customer support via emails and chat
- Resolve customer’s inquiries related to billing, how-to-use, technical issues and bugs
- Create reports to maintain feedback up to date
- Escalate complex issues to engineers as needed
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
What you need to succeed in this role
- Excellent English communication skills (both spoken and written)
- At least 2 years of experience in customer support is a must
- Basic troubleshooting skills
- High emotional intelligence and empathy
- Tech-savvy, able to test and troubleshoot basic technical issues
- Str