Role Purpose

The Admin Manager is responsible for overseeing the administrative, helpdesk, documentation, contract administration, payment coordination, reporting, and stakeholder management functions that support the efficient operation of managed properties and facilities.

The role leads the Helpdesk Team and serves as the primary administrative focal point between tenants, occupants, clients, vendors, contractors, and internal departments. The position ensures that service requests, contracts, invoices, compliance requirements, operational records, and customer concerns are properly coordinated, tracked, documented, and reported.

The Admin Manager plays a key role in maintaining service quality, customer satisfaction, operational compliance, and administrative efficiency, while supporting property and facilities management teams through effective coordination and governance.

Key Responsibilities

Helpdesk Management & CAFM Administration
- Lead and supervise the Helpdesk Team to ensure timely handling and resolution of tenant and occupant requests.
- Oversee the logging,



assignment, monitoring, escalation, and closure of work orders through the CAFM or helpdesk system.
- Monitor helpdesk performance, response times, resolution times, and SLA compliance.
- Coordinate with Engineering, Housekeeping, Security, Property Management, Leasing, and other support teams to facilitate timely service delivery.
- Ensure the accuracy and completeness of CAFM records, including asset databases, maintenance schedules, permits, certifications, and service histories.
- Review helpdesk metrics, customer feedback, and service trends and recommend process improvements.
- Generate operational reports, dashboards, and management summaries.
- Ensure proper documentation, filing, and record retention for all helpdesk activities.

Administrative Operations & Documentation Management
- Oversee administrative functions supporting property and facilities operations.
- Maintain organized

📌 Admin Manager (Asia)
🏢 Cbre Group
📍 Asia