Role Purpose
The Helpdesk Coordinator is responsible for the administration, coordination, documentation, tracking, and reporting of facilities and property-related activities. The role serves as the central point of contact between tenants, occupants, service providers, site teams, and internal departments to ensure timely resolution of requests, accurate record management, and effective service delivery.
This position focuses on helpdesk management, stakeholder coordination, compliance monitoring, and operational reporting rather than hands‑on technical work.
Key Responsibilities
Helpdesk, Tenant Coordination & CAFM Administration
- Serve as the primary contact for tenant and occupant requests, concerns, and service tickets.
- Log, assign, monitor, and close work orders through the CAFM/helpdesk system.
- Coordinate with Engineering, Housekeeping, Security, Property Management, and other support teams for timely request resolution.
- Monitor SLA performance and elevate overdue or unresolved requests.
- Maintain CAFM records, including asset information, maintenance schedules, permits,



certifications, and service histories.
- Generate operational reports, dashboards, and service performance summaries.
- Maintain complete documentation and records of requests, completed works, and customer feedback.
- Coordinate tenant move‑ins, move‑outs, fit‑outs, permits, and access requests as required.

Administrative & Documentation Support
- Maintain and update records, databases, trackers, and filing systems.
- Prepare reports, correspondence, meeting minutes, and operational summaries.
- Consolidate maintenance records, incident reports, compliance documents, and site updates.
- Track action items and ensure timely completion by responsible parties.
- Monitor document validity, including permits, licenses, certifications, and contracts.
- Support invoice validation and documentation requirements for payment processing.

Stakeholder & Vendor Coordination
- Coordinate with te

📌 Helpdesk Coordinator (Asia)
🏢 Cbre Group
📍 Asia