Representative, WFM Real Time Management
Unilingual Job Description
- Distribución de horarios de agentes: asignar y ajustar los turnos de manera precisa y oportuna para garantizar la cobertura requerida.
- Correcciones intradía: ingresar excepciones en el sistema relacionadas con ausencias, permisos o cambios de último minuto.
- Monitoreo de volumen de llamadas: vigilar el tráfico entrante para detectar variaciones inusuales y ajustar la dotación de personal.
- Detección y escalamiento de incidencias: reconocer problemas de programación o disponibilidad y escalar a niveles superiores cuando sea necesario.
- Gestión de tickets de soporte: iniciar y coordinar tickets de problemas técnicos, asegurando su resolución oportuna.
- Elaboración de reportes: preparar informes estándar y ad hoc sobre la efectividad de la disponibilidad de agentes.
- Resolución de problemas de disponibilidad: intervenir cuando hay brechas en la cobertura, buscando soluciones rápidas para mantener el servicio.

Location: PER Lima - Marcos Farfan 3346, Independencia
Language Requirements:



Time Type: Full time
Mission: Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a general technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We've got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who design brand-defining experienc

📌 Representative, WFM Real Time Management (Lima)
🏢 Concentrix BPO Consulting Peru
📍 Lima