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Note:If you apply for a role at Hershey through our career’s website, we may use technologies that use automation to filter your candidacy based on objective criteria. We also use AI-enabled tools that help us facilitate the selection of our future Hershey talent. These tools may help with activities such as matching and scoring candidates to roles based on requirements and scheduling interviews. These systems process only the information you provide in your application, including your resume, work history, education, and responses to screening questions. While these technologies assist with certain steps in our recruitment process and may provide recommendations, all final decisions, including those affecting whether candidates advance to subsequent stages in the applicant process, are made by our talent acquisition teams with meaningful human review and independent judgment. Depending on your location and the specific role you apply for, additional disclosures about our use of AI in recruitment may be provided to you separately.




Posted Date: Oct 7, 2026
Requisition Number:
Job Overview
This role supports consumer engagement activities by managing routine interactions and applying foundational judgment to resolve moderately complex issues under general supervision. They collect feedback, document issues, and support escalation processes to inform improvements. They maintain accurate consumer account and contact information to support ongoing engagement workflows. They suggest minor updates to processes or documentation based on recurring consumer observations. Their work contributes to reliable service delivery and supports positive consumer experiences.This role supports the US and Canada.
Accountabilities
- 1. Manage Routine Consumer Interactions The role responds to routine consumer inquiries by providing accurate information using established procedures. The role collects required details to support timely handlin

📌 Consumer Engagement Specialist (Asia)
🏢 Hershey
📍 Asia