Developer Support is a Support Delivery team consisting of highly technical skilled Specialists, providing direct support to merchants, partners, and developers while working closely with the broader Support organization and product teams. With technical skills in front-end and back-end development technologies, the Developer Support team provides support for Shopify’s technology ecosystem, predominantly focused on solving the technical problems of the platform’s largest merchants and partners, whilst also acting as the interface and review layer between third party and internal developers and the Shopify ecosystem.
In Developer Support we help people make more money by building with Shopify. We empower those in the Shopify ecosystem to push the boundaries of commerce and enhance merchant and buyer experiences through development technologies.
Our mission is to drive business growth and success by providing world class technical support, innovative solutions, and collaborative expertise.
Responsibilities
What you'll be doing:
• Offer support directly to merchants, partners, and developers on both front-end and back-end issues related to Shopify, ensuring quick and effective resolution aligned with Developer Support’s scope.
• Contribute to internal real-time support through platforms like Slack, enabling efficient problem-solving and decision-making.
• Identify and address root causes of problems, enhancing the overall team’s understanding and effectiveness in troubleshooting.
• Provide coaching and mentorship, leveraging your technical expertise, helping to cultivate a skilled and knowledgeable team.
• Work collaboratively across various internal teams to resolve bugs, improve product offerings, and participate in broad-scope projects, maintainin
📌 Developer Support Expert, PST (Pacobamba)
🏢 digital Marketing And Graphic Design
📍 Pacobamba
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.