Miratech helps visionaries change the world. We are a general IT services and consulting company that brings together enterprise and start‑up innovation. Today, we support digital transformation for some of the world’s largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values driven organization and our culture of Relentless Performance has enabled over 99% of Miratech’s engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across five continents and operates in 25 countries worldwide. Miratech retains over 1000 full‑time professionals and has achieved sustained shareholder value growth exceeding 25% annually over many years.

Job Description

We are looking for a SeniorGenesys Cloud Engineer to design, integrate, support, and optimize contact‑center solutions.



The role combines advanced platform expertise with customer‑focused teamwork and flexible service conditions

Working Hours: This role requires close cooperation with the Spanish team during Spanish business hours, 10:00 AM–6:00 PM Spain time (approximately 5:00 AM–1:00 PM Argentina time).

Language Requirements: Fluency in both Spanish and English is required.

Responsibilities
- Design, develop, configure, and maintain Genesys Cloud CX solutions, ensuring alignment with technical and customer requirements.
- Design and optimize interaction flows in Genesys Cloud Architect, including IVR, ACD, queues, bots, omnichannel interactions, callbacks, and social messaging.
- Configure and optimize Genesys Cloud routing, including queues, skills, schedules, and routing rules.
- Develop and maintain integrations with external systems using Genesys Cloud Platform APIs, webhooks, and Data Actions for REST/JSON APIs.
- Develop and maintain Outbound D

📌 Senior Genesys Cloud Engineer (Huánuco)
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📍 Huánuco