Domain
Delivery
Interest Group
Company
Requisition ID
154402BR
Role Name: IT Onsite Support Engineer
Role Description
The onsite support engineer is responsible for providing end user support, hands and feet support and working with business users & multiple stakeholders to ensure efficient support to business without impacting business. The role will require hands-on experience of support.
Responsibilities
- Experience with Microsoft desktop operating system and Windows application deployment, configuration, and management.
- Windows Client Administration.
- Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.
- Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
- Identify, log and resolve technical problems with software applications or network systems.
- Identify potential changes and system improvements to present to technical teams for consideration and implementation.
- Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.
- Where required, administer, and resolve issues with associated end-user workstation network software products.
- Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems.
- Basic experience in supporting networks devices and servers in business environment.
- Ensure that work is carried out within agreed service levels.
- Explain and document technical issues in a clear way to technical teams, business stakeholders.
- Have proven track record of working with technologies from Microsoft Intune (Autopilot), SCCM, VMWare Horizon, Intune etc.
- Proactive and passionate of EUC, with strong interpersonal skills and excellent time management skills
- Strong capabilities in Windows 10 / Windows 11 support, migration & Deployment.
- If necessary, liaise with third-party support
📌 IT Onsite Support Engineer (Lima)
🏢 Infosys
📍 Lima