Senior CX Strategist / Product Experience Designer

Shokworks
is looking for a highly skilled
Senior CX Strategist / Product Experience Designer
to help define and shape complex digital products from the customer and business perspective.

We are looking for someone who can take ambiguous problems, understand customer needs, business goals, operational constraints, and technical realities, and translate them into clear product and experience strategies.

This role is idóneo for a professional with strong experience in
Customer Experience Strategy, Product Discovery, UX Research, Service Design, and Product Definition
, with the ability to guide teams from early discovery through validation and implementation.

Experience in
healthcare or health-tech is strongly preferred
, especially for products involving complex workflows, multiple user types, sensitive data, or regulated environments.

What You’ll Do
- Lead
product discovery and customer experience definition
for new and existing digital products.
- Identify customer problems, pain points, unmet needs,



and opportunity areas through qualitative and quantitative research.
- Translate customer, business, operational, and technical inputs into clear
product and experience strategies
.
- Help define
what should be built and why
, not only how the interface should look.
- Facilitate discovery workshops, stakeholder interviews, alignment sessions, and product definition activities.
- Create and maintain
customer journey maps, service blueprints, experience maps, user flows, and experience principles
.
- Define product hypotheses, experience opportunities, and desired customer outcomes.
- Conduct or support customer interviews, user research, usability testing, concept testing, journey mapping, persona development, behavioral analysis, and customer validation.
- Apply methodologies such as
Design Thinking, Service Design, Lean UX, Human-Centered Design, or Jobs-to-be-Done
.
- Structure complex workflows involving multiple

📌 Sr CX Strategist (Perú)
🏢 Shokworks
📍 Perú