Essential Functions/Core Responsibilities
- Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems
- Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products
- Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed
- Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Clarify customer requirements; probe for understanding
- Prepare complete and accurate work including appropriately notating accounts as required




- Participate in activities designed to improve customer satisfaction and business performance

Candidate Profile
- Associate’s Degree in related technical discipline with six years of related technical experience preferred
- Achieve and maintain recognized and applicable technical certification(s)
- Relevant technical expertise related to program (i.e. hardware, software, networking, data storage, troubleshooting, repair)
- Working knowledge of client technical systems
- Courteous with strong customer service orientation
- Ability to effectively communicate, both written and verbally
- Ability to learn including strong problem solving skills
- Dependable with proficient attention to detail
- Skilled in multi-tasking; including the ability to be versátil and adapt to changes quickly
- Ability to work as a team member, as well as independently with minimal supervision
- Demonstrate patience in all c

📌 San Isidro ATC ES (Lima)
🏢 Talkpush
📍 Lima