Essential Functions/Core Responsibilities
- Achieve specific sales targets and maximizing sale opportunities on each and every call
- Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
- Maintain broad knowledge of products, pricing, promotions, and procedures
- Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and sales performance
- Answer billing questions by talking through components of customer accounts
Candidate Profile
- High school diploma with three to six months of sales experience preferred
- Courteous with strong customer service orientation
- Strong communication and negotiation skills required
- Ability to effectively communicate, both written and verbally
- Skilled in multi-tasking; including the ability to be versátil and adapt to changes quickly
- Basic computer navigation skills and PC Knowledge
- Tolerance for repetitive work in a fast paced environment
- Ability to work as a team member, as well as independently
- Dependable with proficient attention to detail
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Able to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
Job requirements may vary by country and will not contravene any local laws
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