Join our team and be part of a US-based law firm that makes a difference from the beginning to the end of the legal process.

The hours for this position are from 8AM to 6PM CST, 5 days a week

Requirements

- Take incoming calls, emails and texts, and determine if the potential new client meets the firm’s criteria for the particular advertised tort.

- Articulate the value proposition, overcome objections, and, if qualified, persuade the lead that their best chance of achieving the desired result is by retaining our firm.

- Schedule appointments as necessary for client call backs.

- Respond, engage, and qualify all leads and inquiries in a timely and determined manner.

- Hold intelligent and engaging conversations by phone, email, text, and other tools that are determined to be effective (i.e. meeting customers where they are).

- Have a firm grasp on our client contract to address all client questions.

- Develop an expert and constantly evolving understanding of the torts we are advertising.

- Ensure that everyone who contacts the firm for help is better off for having done so.

- Set our attorneys up for success with new clients by gathering pertinent information and entering it into our CRM.





- Work with your lead to continue honing your qualifications skills based on their feedback and subject matter expertise.

- Maintain and run accurate reports and share insights specific to your KPIs, which include but are not limited to conversion rates, appointments scheduled, and appointment show rates.

- Never stop learning about our business, clients, our services, competitors, and how they tie together.

Qualifications

- Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence

- Track record of meeting and exceeding goals.

- Naturally curious and passionate; a lifelong learner.

- A consistent, high-energy attitude with a strong, self-driven sense of motivation
- The ability to deal with and thrive on objections and rejection on a daily basis

- Positive attitude
- A team player who serves as a bridge between our offices.

Benefits

- Immediate inclusion into payroll from day one (regular payroll).

- Legal social benefits (CTS, bonuses, profit sharing).

- Partial coverage of EPS health insurance.

- Career advancement opportunities.

- Annual evaluations.

- Potential performance bonuses.

- Occasional extraordinary bonuses.

- Paid holidays and vacation time.

📌 Asistente administritativo bilingüe (Magdalena del Mar)
🏢 Peru Process Solutions
📍 Magdalena del Mar