- Help our Customer Onboarding team provide an excellent experience by managing critical backend tasks and onboarding steps.
- Handle inbound support requests, resolving issues through email.
- Collaborate with our team to track and update the status of onboarding tasks and customer support tickets.
- Troubleshoot and provide solutions to common issues, escalating complex technical problems to the appropriate team member when needed.
- Quickly learn and navigate our backend systems to assist customers efficiently. (note: these are not technically difficult, but unique to the company)
- Create and edit basic graphics (e.g., in Canva) to support customer requests as needed.
- Contribute to continuous improvement of our onboarding and support processes.
- Familiarity with tools like Google Suite, Monday, and Canva are a bonus but not required.