Position

The Head of Transformation is responsible for driving strategic transformation initiatives across ISAP. Reporting directly to the Head of ISAP, this role ensures that technology, operational, organisational, and innovation initiatives are aligned with the overall strategy, delivered consistently, and generate measurable business value.

The role covers all transversal transformation activities across ISAP, including technology, AI, operational excellence, governance, standardisation, innovation, and organisational transformation. It works closely with global teams, regional management, and business stakeholders to ensure ISAP remains aligned with the bank strategy while delivering measurable value to the region.

Key responsibilities

Transformation Strategy
- Support the definition and execution of the ISAP transformation roadmap.
- Translate strategic objectives into actionable transformation initiatives.
- Identify opportunities to simplify, modernise and optimise ISAP operations.
- Ensure transformation initiatives deliver measurable business outcomes.





Technology & Innovation
- Drive the adoption of emerging technologies, including Artificial Intelligence, automation and digital solutions.
- Identify innovative solutions that improve operational efficiency, service quality and user experience.
- Coordinate technology pilots and industrialisation of successful initiatives.
- Maintain visibility on market trends and recommend relevant innovations.

AI Transformation
- Coordinate the deployment of AI initiatives across ISAP.
- Promote AI adoption through governance, communication and change management.
- Ensure AI initiatives are aligned with business priorities and regulatory requirements.
- Facilitate collaboration with internal and external AI stakeholders.

Regional Coordination
- Act as the main transformation coordination point between ISAP and regional entities.
- Ensure regional teams participate in general transformation programmes.
- Promote kno

📌 Head of Transformation – ISAP (Asia)
🏢 Crédit Agricole
📍 Asia