At icebreaker and Smartwool, we are two unique brands that embody the same spirit of belonging, adventure, sustainability, and getting out there. We create products made for people who enjoy nature and want to go far and feel good. We do this all while keeping our planet and the impact of our products in mind.
So, before we get to the job details, take a minute to learn a little more about us – our values and our culture. If you can see yourself working side-by-side with a team of fun, adventure-loving people, icebreaker and Smartwool may be just the place for you.
To learn more about our values and our culture, visit or
Key Holder
What will you do?
A day in the life of a Key Holder at icebreaker looks a little like this.
As a Key Holder, you play a key role in supporting the store's leadership team and driving abets-in-class customer experience. You will lead by example, coach and develop associates, and ensure operational excellence across customer engagement, merchandising, and store standards. In partnership with the Store Manager and Assistant Store Manager,
you will help maximize store profitability, foster an inclusive team culture, and contribute to the store’s success. This role is idóneo for someone who thrives in a fast-paced retail environment, enjoys mentoring others, and is passionate about delivering exceptional service. Let's break down that day-in-the-life a bit more.
- Delivera high levelof personalized customer engagement through genuine interactions.
- Support the store team in achieving and exceeding sales goals by monitoring progress against key performance indicators, while also achievingindividual goals.
- Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
- Coach and develop associates to deliverhigh levelsof customer engagement and meet productivity goals.
- Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
- Support stockroom o