We are looking for an experienced Senior Operations Manager to lead a large-scale, multi-account call center operation in Lima.
This role will oversee an operation of approximately 500 to 600 employees , with five Operations Managers as direct reports. The adecuado candidate will have strong operational and financial management experience, excellent leadership skills, and a results-oriented approach.
Key Responsibilities
- Lead and oversee a large-scale, multi-account call center operation.
- Manage, coach, and develop a team of Operations Managers.
- Ensure compliance with operational, financial, and service-level targets.
- Monitor key performance indicators and implement action plans to improve results.
- Drive operational efficiency, productivity, quality, and profitability.
- Manage budgets, costs, and overall financial performance.
- Identify performance gaps and lead continuous improvement initiatives.
- Prepare and analyze operational and financial reports using Microsoft Excel.

Requirements
- Bachelor’s degree in Business Administration,



Industrial Engineering, or a related field.
- At least five years of experience as an Operations Manager in the call center or contact center industry.
- Previous experience as a Senior Operations Manager is preferred.
- Experience leading large-scale operations and multiple accounts.
- Strong knowledge of operational KPIs, financial management, budgeting, and cost control.
- Proficiency in Microsoft Excel.
- Strong leadership, analytical, organizational, and decision-making skills.
- English proficiency at B2 level or higher.

Working Conditions
- Schedule: Monday through Friday, starting at 8:00 a.m., with a results-oriented approach.
- Compensation: To be agreed upon based on experience and qualifications.

If you have experience leading large-scale call center operations and are ready to take on a strategic leadership role, we would love to hear from you.

📌 Senior Call Center Operations Manager (Lima)
🏢 Confidential
📍 Lima