We’re Hiring | Import Operations & Customer Service
We are looking for a proactive and customer-oriented professional to join our Import Operations team and support the management of international import shipments from start to finish.

? What are we looking for?
• Experience in freight forwarding, import operations, logistics, and/or customer service.
• Advanced English, both written and spoken.
• Knowledge of import processes, FCL/LCL, inland transportation, and customs clearance.
• Strong organizational skills, attention to detail, and ability to manage multiple shipments simultaneously.
• Excellent communication skills when working with customers, carriers, truckers, customs brokers, suppliers, and other stakeholders.
• Strong problem-solving and analytical skills.
• Ability to work under pressure and take ownership of assigned shipments.
• Advanced Excel skills. CargoWise knowledge is a plus.

? What matters most to us?
We are looking for someone who is proactive and able to anticipate.
Someone who doesn't simply wait for instructions, but understands the operation,



identifies potential risks or delays, takes preventive action, and knows when to escalate an issue.
The adecuado candidate is adaptable, organized, solution-oriented, and genuinely committed to providing an excellent customer experience.

? Key responsibilities
• End-to-end follow-up of import shipments.
• Proactive customer communication and updates.
• Coordination with Documentation, Customs, carriers, coloaders, and transportation providers.
• Coordination of deliveries, appointments, live unloads, drop-offs, and transloads.
• Monitoring ETAs, cut-offs, free time, demurrage, detention, and storage.
• Managing and following up on operational incidents.
• Coordinating approvals for additional costs.
• Following shipments through final delivery, POD/EIR, and shipment closure.

If you are an organized, proactive professional who enjoys international logistics, solving operational challenges, and working

📌 Profesional con experiencia en Freight Forwarder, (Perú)
🏢 CMS Shipping
📍 Perú