The first week with Dexisphere decides whether someone keeps using it. As a customer success manager you'll help agencies and sales teams connect their tools, write their first agent instructions and get real work done, then turn what you see into better onboarding for everyone.
What you'll do
- Run onboarding for Business and Agency customers, from connectors to their first campaign.
- Help customers write agent instructions and approval rules that fit their workflow.
- Spot accounts that are stuck and reach out before they ask.
- Collect feedback and bring clear, prioritised requests to the product team.
- Create guides, idea-library tasks and short videos for common setups.
What we're looking for
- 3+ years in customer success, account management or onboarding for SaaS.
- Working knowledge of CRMs, email outreach and marketing funnels.
- Patient, clear teaching, in writing and on calls.
- Comfort learning technical products deeply enough to troubleshoot them.
- Strong organisation across many accounts at once.
Nice to have
- Agency experience, on either side of the relationship.
- Familiarity with email deliverability and domain setup.
- Spanish or Portuguese.
Benefits
What you get
- Meaningful equityEveryone owns part of what we're building, with a long exercise window.
- Remote-firstWork from where you do your best work. Async by default, a few overlap hours.
- Health coverPrivate health insurance for you and your dependants, or a stipend where that fits better.
- Learning budget$1,500 a year for courses, books and conferences. No approval form.
- Home office stipend$1,000 to set up a desk you like, plus a new laptop of your choice.
- Versátil time offTake the time you need, with a 25-day minimum we actually check.