At Cybele Software ?, we’re transforming how organizations experience digital workspaces. With Thinfinity® Workspace, we’ve made it possible for anyone to securely access Windows applications, desktops, and cloud environments directly from a web browser, no VPNs or agents required. More than 5,000 organizations worldwide trust us to modernize their remote access infrastructure.

As a Technical Support Engineer, you will play a crucial role in resolving intricate technical challenges and actively participating in the implementation of our cutting-edge software – all in all ensuring the best possible service to our clients. If you're a driven problem-solver with a passion for hands-on learning, this is the perfect role for you.

Key responsibilities:

• Act as a trusted technical point of contact, troubleshooting complex deployment, rollout, and optimization issues for enterprise IT teams running Thinfinity Workspace.
• Provide advanced support for virtual desktop and application delivery architectures; diagnose and resolve issues related to reverse proxies,



secure publishing protocols (RDP, VNC, SSH), session brokering, and context-aware identity policies.
• Troubleshoot and maintain hybrid cloud deployments, with a primary focus on Oracle Cloud Infrastructure (OCI), alongside Azure, AWS, and GCP.
• Assist clients hands-on with technical challenges when migrating legacy workloads from Citrix or VMware Horizon over to Thinfinity’s web-based platform.
• Validate and troubleshoot Zero Trust Network Access (ZTNA) and Remote Privileged Access Management (RPAM) configurations, ensuring gateway hardening complies with enterprise security frameworks.
• Author clear, concise documentation, troubleshooting guides, and knowledge base articles to resolve recurring issues and empower customer self-service.
• Travel for local implementations and events, ensuring successful deployments and strong customer relationships.

About you:

• 5+ years of experience as a Support Engineer, T

📌 Technical Support Engineer (Lima)
🏢 Cybele Software
📍 Lima