To be added

Key Responsibilities

- Interacting with customers through phone calls and emails, providing explanations

- Resolving complaints and ensuring a high level of service.

- High quality and prompt resolution of incidents such as conflict situations, cases of sexual harassment and criminal incidents.

- Processing incoming requests from users in the admin.

- Panel data collection for incident analysis

- Provide suggestions for improving the quality of incident resolution and their reduction.

Skills, Knowledge and Expertise

- High stress resistance.

- Ability to take Initiative.

- Ability to work with a large amount complex information.

- Ability to remain calm and make decisions under pressure, especially during high stress incidents.

- Teamwork & collaboration with colleagues.

- Experience in handling accidental cases would be a plus.

Why join us





- Help us challenge injustice by creating fair choices for millions of people across 47 countries.

- Develop your professional skills with access to mentoring, career consulting, and learning programs.

- Collaborate with teams around the world and gain international experience through our General Talent Exchange Program.

- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.

- Work alongside people who take initiative, speak openly, and challenge themselves to grow.

- Improve your language skills through co-financed courses and internal speaking clubs.

Final benefits may vary depending on the location.

📌 Incident Management Specialist (Lima)
🏢 Indrive
📍 Lima