ABOUT COVER GENIUS

Cover Genius is the integral infrastructure for embedded protection. Active in
over 60 countries and all 50 US States, we protect the customers of the world’s
largest digital companies, including Klarna, Revolut, Stripe, Priceline, Agoda,
Booking.com [http://Booking.com], Turkish Airlines, Tongcheng Travel, eBay, and
Uber, with seamless, end-to-end experiences. Cover Genius has protected more
than 73M customers globally across 240M policies with USD $3.2BN in gross
written sales.

Coming off a stellar year with 40% YoY revenue growth and a recent $100M capital
raise
[https://covergenius.com/company/news/cover-genius-raises-100m-backed-by-vista-credit-partners/],
putting our valuation at $1.9BN, we are accelerating into our next phase of
growth. As part of our team, you’ll help drive our AI-first roadmap, developing
hyper-personalization engines, agentic distribution, and automated claims
infrastructure, while building the scalable technology powering the fast-growing
$70B embedded protection market.

Our people are: Accountable, customer-obsessed,



collaborative, driven

Our people are not: Passive, defensive, siloed, hesitant

ABOUT THE ROLE

As a Claims Specialist within our Customer Team, you will be responsible for the
assessment and settlement of claims, operating within your designated settlement
authority. You will ensure the timely processing and orderly management of your
claims queue.

To excel in this role, meticulous attention to detail, strong organizational
abilities, and effective time management skills are essential, alongside a
profound sense of responsibility and ownership.

The Claims Specialist will review and evaluate customer claims via our
proprietary XClaim platform, aiming for rapid resolution and prompt payment.
Consistent collaboration with the Support team, as well as the Content and
Complaints team, will be crucial for achieving established Service Level
Agreements (SLAs) and Net Promoter Scores (NPS).

KEY RESPONSIBILIT

📌 Claims Specialist (Montevideo)
🏢 Cover Genius
📍 Montevideo