About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Get to Know the Team
The West Java Area Operations team is responsible for strengthening Grab's operations across the region, including Bandung, Sukabumi, Cianjur, Garut, Tasikmalaya, and Cirebon. We work closely with local communities, government stakeholders, driver-partners, merchant-partners, and strategic partners to deliver reliable services and sustainable growth. If you are excited about solving local challenges and creating meaningful impact in Sukabumi and West Java, join our team
Get to Know the Role
We are seeking an experienced City Associate based in Sukabumi, Indonesia.
You will manage and optimize local operations in Sukabumi while collaborating with the broader West Java team to drive service quality, operational excellence, and sustainable business growth.
The Critical Tasks You Will Perform
- Manage daily operations in Sukabumi, ensuring reliable service delivery and a positive experience for customers and partners.
- Build and maintain strategic relationships with local government, communities, vendors, driver-partners, merchant-partners, and other stakeholders.
- Implement, monitor, and improve service-quality standards across customer and partner touchpoints.
- Analyze local market trends, operational performance, and competitor activities to identify challenges and growth opportunities.
- Manage and resolve operational escalations, customer concerns, and partner issues promptly and effectively.
- Coordinate with West Java and cross-functional teams to improve service offerings and op
📌 City Associate, Sukabumi (Asia)
🏢 Grab
📍 Asia