ICT Support Analyst - HelpdeskApply: Office Based: Jakarta, Indonesia: Full time: Posted Today: JR102255The OpportunityWe are seeking a talented and self-motivated Helpdesk Analyst to join our busy IT Customer Service team, applying your technical expertise and learning, combined with your inquisitive mind for problem solving. You will ensure our team has the hardware and software solutions to enable the work they do, including compatibility with over 1600 applications used across our diverse business lines. Provide effective and efficient Information and Communication Technologies (ICT) support to all Beca users across the business Key Responsibilities* Deliver a high-quality standard of service to internal and external clients* Manage, prioritize or escalate, Incidents and Service Requests aiming to maintain a high level of customer satisfaction* Promote and manage the sharing of knowledge and information* Provide timely and appropriate communications to clients,



ICT team leaders and managers* Provide end-user IT support for hardware and software* Train and support Beca staff on Beca ICT Systems as appropriate* Participate professionally and enthusiastically within the team* Maintain relevant knowledge and documentation systems* Provide support on special projects as directed* Understands the broader team and manages escalations accordingly* Maintain positive working relationships even when the situation becomes difficult* Achieve team objectives through collective individual effort* Build rapport and communicate professionally with all team members and clients About you* 1-3 years' experience in IT Helpdesk, Service Desk, or Desktop Support.* Strong knowledge of Windows, M365, Windows, ntra ID, Active Directory, Configuration Manager, Intune, security, file and directory permissions, adding/deleting users, etc* Excellent troubleshooting, communication, and customer service skills.* A proactive mindset and passion for technology.* Providing 1st and 2nd level suppo

📌 ICT Support Analyst (Asia)
🏢 Beca
📍 Asia