Bradken is a leading solution provider and integral manufacturer of innovative, custom-designed products for the resources industry. With a workforce of more than 3000 employees, our ability to adapt and evolve keeps us firmly positioned as a global leader in the resource wear solutions market.
Join our multinational team and become a key player in a growing company with global reach We're looking for a motivated Help Desk Technician to join our team in Peru and provide crucial support to our clients and professionals across the Americas.
In this role you will assist first-line technical support for IT-related issues, helping users with software and hardware problems in the Americas Region.
This is a fantastic opportunity for career growth, where you'll collaborate with colleagues from all over the world and gain valuable experience in a dynamic, international environment.
What you'll do:
- Attend IT tickets requests for users in the company.
- Communicate directly with clients to provide updates and resolve issues.
- Monitor technical cases in our system,
ensuring they're handled efficiently.
- Collaborate with more senior IT staff and a diverse team in Peru and abroad.
What we're looking for:
- A technical diploma in Systems Engineering, Telecommunications, or student in the last semesters in a bachelor's degree .
- Experience as an intern or support assistant related to Help Desk Operator or IT Support roles no major than 2-3 years.
- Conversational English skills (both written and verbal) are essential for this role.
- Proficiency with Microsoft Office tools is a must have .
- Excellent communication and customer service skills .
- A proactive attitude and a strong desire to learn.
- A plus to have is IT Essentials and CompTIA A+ but not required.
Benefits at Bradken:
- Opportunities for career advancement and growth.
- EPS cubierto al 100%.
- Life and accident coverage provided by Bradken.
- Short-term and long-term disability coverage provided by Bradken.
- Ho
📌 IT Helpdesk Technician Bilingual (Lima)
🏢 Bradken
📍 Lima
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