Guest Services Team LeaderApply: Pasig City: Full time: Posted Today: End Date: October 12, 2026 (16 days left to apply): R12941We’re an award-winning global outsourcer providing contact center and back office services on behalf of our general clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldGuest Services Team Leader*Theme Parks & Attractions | Acquire Intelligence*Every day, your team helps guests turn their next big day out into a booked, ready to go adventure. Whether it’s a family holiday, a milestone celebration or a spontaneous day trip, your job is to lead, coach and support your agents so every guest gets that same great experience, and to jump in and lend a hand yourself when it counts. This role covers both the people leadership side of running a high performing team and hands‐on support across phone and email conversations.You will be working on behalf of a long standing Australian client in the theme parks and tourism industry, supporting their guest services contact centre function.



At Acquire Intelligence, we invest in our people and build careers, not just fill roles. Your leadership will directly shape the fun guests have, and the experience your team has delivering it.Role SnapshotThe Guest Services Team Leader leads and supports a team of Guest Services Agents handling guest contact by phone and email, converting enquiries into confirmed bookings and helping guests plan a great day out. Coverage is 8:00am to 5:30pm AEST, 7 days a week.Key ResponsibilitiesTeam Leadership & Coaching• Lead, coach and support a team of Guest Services Agents to deliver on service and sales targets• Conduct regular one on ones, coaching sessions and performance reviews• Monitor team adherence to schedule, quality standards and productivity targets• Support onboarding and ongoing training of new and existing team membersGuest Support & Escalation Ownership• Act as the escalation point for complex g

📌 Guest Services Team Leader (Asia)
🏢 Acquire.AI
📍 Asia