Principal Accountabilities:
Join our dynamic team as a Service Desk Analyst, where you'll resolve technical problems in a call center/help desk environment. Utilize your customer service expertise and technical knowledge to assist with installation, usage, and training on software and hardware products.
Key Responsibilities:
- Follow documented and standardized procedures to diagnose and troubleshoot incoming employee calls.
- Provide support services to employees with technical problems and IT issues involving desktop, laptop, or network services.
- Offer timely resolution of less complex problems or elevate issues to appropriate technical personnel.

Knowledge & Skill Requirements:
- Bachelor's degree in Information Technology or a related field. Equivalent years of experience in a similar industry may be considered.
- One year of related experience preferred.
- Strong written and oral communication skills.




- Strong proficiency in Mandarin & Cantonese in both written and oral is highly preferred as you will be liaising with stakeholders and users from our offices in Shanghai and Taiwan.

Knowledge & Application:
- Good knowledge of a single specialist area achieved through prior study or experience.
- Apply principles and practices in a recognized professional field requiring extensive academic preparation.
- Follow standardized rules, procedures, and operations within your area.
- Determine a course of action based on guidelines.

Problem Solving:
- Encounter similar problems requiring fact-finding, clarification, and basic analysis.
- Find most solutions within normal operating processes and policies.
- Select the best solution based on defined procedures or precedence.
- Occasionally use basic problem-solving techniques to define problems and use previous experience to identify solutions.

Interaction:
- Exchange standard/basic technical or non-technical information with colleagues, superiors, and customers.
- Interpret or clarify technical information to aid u

📌 Associate Analyst, Service Desk (Asia)
🏢 vfc
📍 Asia