EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness's Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Core Purpose

To create loyal, lifelong fans and exercise practitioners.

Position Purpose

Develop a team that delivers exceptional customer experience and hits business objectives.

Responsibilities
- Takes Initiative in identifying ways to enhance the member experience.
- Serve as the first point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns.
- Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates.




- Support member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and offering personalized outreach to members.
- Monitor trends in member satisfaction and provide actionable insights to improve retention and overall satisfaction.
- Collaborate with gym department managers to review and respond to member surveys and feedback promptly, addressing any areas for improvement and celebrating successes.
- Ensure members feel heard and valued, maintaining an open line of communication.
- Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism.
- Partner with the Operations Manager to support, lead, train, and coach the front desk team, providing ongoing feedback and development to maintain best in class customer service.
- Partner with department managers and their

📌 Member Experience Manager (Comas)
🏢 EōS Fitness
📍 Comas