???????x?? ?????? s.?.?. ?s ???? ??????? ??s???????? ??? s????s ???????, ??s??? ????s, ???? ??s???, ???????, ??? ??????? s????s. ??s?? ?? ????, ????, ?? ????? 24/7 ??s????? s??????, s????? ??????? s???????s, ??? ?????????s ?? ??????? ???? ?????? ?x????????. LlamaPixel is a company that provides high?quality, 24/7 support for Spanish?speaking users across Latin America, within a dynamic, collaborative, and technology?oriented environment .We are currently seeking a Customer Service Supervisor (Rotating Shifts) .Join our LATAM Hub in Lima and lead a Customer Service team. You will drive results through coaching, real?time support and structured follow?ups, balancing people leadership with strong operational discipline .
Main Responsibilities
- Lead and motivate a team of agents by setting clear expectations, fostering accountability, and modeling our service standards .
- Monitor individual and team performance; provide frequent feedback, side?by?side coaching, and 1:1 meetings with action plans .
- Manage complex escalations,



ensuring root?cause identification and timely resolution; coordinate with Tier 2, Payments, and Product when needed ?.
- Analyze daily team metrics (AHT, FCR, CSAT/NPS, QA, adherence, occupancy) and implement corrective actions to meet targets .
- Ensure compliance with policies, procedures, knowledge base content, and quality standards; lead QA calibrations and content feedback cycles ?.
- Plan shifts and allocate resources per interval; collaborate with WFM on forecasting, scheduling, and intraday adjustments ??.
- Identify recurring issues, propose solutions, and execute small improvement experiments (scripts, macros, tags) with measurable results .

Requisitos: Profile Requirements
- English: Advanced/Fluent.
- Experience: 2+ years in contact centers (BPO or in?house), including at least 1+ year as Senior Agent / Team Lead / Supervisor; experience in chat and email support is mandatory .
- Strong leadership skills: coaching, feedback, perfor

📌 Customer Service Supervisor (San Isidro)
🏢 LLAMAPIXEL PERU
📍 San Isidro