Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Analyst, Market Delivery
Job Description Summary
Overview
- Supports aspects of the technology and operational relationship with the customer
- Establishes working relationships with internal delivery teams, customer support teams and customer contacts;
- Helps identify business opportunities through understanding of the customer’s technology infrastructure.
Responsibilities
- Partners with customers to conduct quarterly operational reviews
- Supports the product delivery process by developing delivery process maps and by completing assigned tasks for the delivery process
- Contributes to the delivery of integrated solutions that address customer needs;
- Supports Technology Account Management teams, internal partners and key stakeholders to provide support in the market
- Researches and delivers solutions for complex problems and responds to inquiries on products and tools for internal and customers;
- Analyzes data from product delivery projects and reports on performance relative to success metrics;
- Helps identify customer needs and contributes to the delivery of integrated solutions that address those needs;
- Develops and maintains strong working relationships, with partners in other business functions to complete deliver and customer support tasks.
All About You
- Business experience in industries such as payments, financial services consumer products, consulting, or technology
- Presentation skills
- Data driven;
- Demonstrates ab