Senior Operations Manager BilingualApply: PER Lima - Avenida El Camino Real N195 Calle Santa Luisa: PER Lima - Av Primavera 1013: Full time: Posted 2 Days Ago: End Date: December 31, 2026 (30+ days left to apply): R1761456Job Title:Senior Operations Manager BilingualJob DescriptionJob Description Summary The Sr Manager, Operations provides leadership to managers, supervisors and /or professional staff. Is accountable for the performance and results of multiple related units. Recommends operational objectives and develops departmental plans, including business, production and/or organizational priorities. Controls resources and policy formation in area of responsibility. Decisions are guided by resource availability and functional objectives. Documents and administers performance requirements, budget responsibilities, CVAs attainment, attrition management, career pathing for the team process management,



among others.Essential Functions/Core Responsibilities* Accountable for the overall operations and is the single point of contact for Clients to address improvements / issues / escalations.* Ensures programs have proficient training, staff development, and effective employee relation/recognition programs.* Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)* Oversee client relationships; facilitate open communications, understand clients’ perspectives/expectations and monitors client satisfaction.* Analyze and maintain the Performance Standards; implement improvement plans / value adds / process enhancements as needed.* Manage technical service-related operations, identity potential problems, technical gaps, and other obstacles with trouble shooting and problem solving.* Select, train, develop, and manage performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applica

📌 Senior Operations Manager Bilingual (Lima)
🏢 Convergys
📍 Lima