To be added

Key Responsibilities

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Interacting with customers through phone calls and emails, providing explanations

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Resolving complaints and ensuring a high level of service.

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High quality and prompt resolution of incidents such as conflict situations, cases of sexual harassment and criminal incidents.

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Processing incoming requests from users in the admin.

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Panel data collection for incident analysis

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Provide suggestions for improving the quality of incident resolution and their reduction.

Skills, Knowledge and Expertise

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High stress resistance.

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Ability to take Initiative.

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Ability to work with a large amount complex information.

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Ability to remain calm and make decisions under pressure, especially during high stress incidents.

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Teamwork & collaboration with colleagues.

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Experience in handling accidental cases would be a plus.

Why join us





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Help us challenge injustice by creating fair choices for millions of people across 47 countries.

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Develop your professional skills with access to mentoring, career consulting, and learning programs.

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Collaborate with teams around the world and gain international experience through our Integral Talent Exchange Program.

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Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.

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Work alongside people who take initiative, speak openly, and challenge themselves to grow.

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Improve your language skills through co-financed courses and internal speaking clubs.

Final benefits may vary depending on the location.

📌 Incident Management Specialist (Lima)
🏢 Indrive
📍 Lima