Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

ServiceNow is seeking an exceptional Pricing Operations Senior Analyst to drive pricing and packaging readiness across the ServiceNow product portfolio. In this role, you will own the end-to-end operational rollout of pricing and packaging for major releases and interim updates, including requirements gathering, cross-functional planning, policy documentation, enablement, and launch.



You will partner closely with Business Units, Product Readiness, CRM, and Sales Finance to translate pricing strategy into executable operations.

What You Get To Do In This Role

• Lead the day-to-day pricing operations including intake, prioritization, and execution of pricing change requests
• Serve as a trusted advisor to the field on ServiceNow pricing and product models, product configuration, programs, and policies
• Recommend ways to evolve pricing frameworks, processes, and operations to improve decision quality, sales velocity, deal desk scalability, customer satisfaction, and customer success
• Drive business model and pricing process innovation to accelerate growth
• Help strengthen sales effectiveness and compliance with integral pricing policies and pricing framework scalability
• Build productive relationships and feedback loops with Legal, Finance, Sales, and Product teams
• Plan and execute pro

📌 Pricing Operations Senior Analyst (San Francisco de Cayran)
🏢 Servicenow
📍 San Francisco de Cayran