Incident Management Specialist
Department: Global Customer Support
Employment Type: Full Time
Location: Peru
Compensation: S/.3,080 / month

Description
To be added

Key Responsibilities

• Interacting with customers through phone calls and emails, providing explanations

• Resolving complaints and ensuring a high level of service.

• High quality and prompt resolution of incidents such as conflict situations, cases of sexual harassment and criminal incidents.

• Processing incoming requests from users in the admin.

• Panel data collection for incident analysis

• Provide suggestions for improving the quality of incident resolution and their reduction.

Skills, Knowledge and Expertise

• High stress resistance.

• Ability to take Initiative.

• Ability to work with a large amount complex information.

• Ability to remain calm and make decisions under pressure, especially during high stress incidents.





• Teamwork & collaboration with colleagues.

• Experience in handling accidental cases would be a plus.

Why join us

• Help us challenge injustice by creating fair choices for millions of people across 47 countries.

• Develop your professional skills with access to mentoring, career consulting, and learning programs.

• Collaborate with teams around the world and gain international experience through our Integral Talent Exchange Program.

• Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.

• Work alongside people who take initiative, speak openly, and challenge themselves to grow.

• Improve your language skills through co-financed courses and internal speaking clubs.

Final benefits may vary depending on the location.

📌 Incident Management Specialist (Lima)
🏢 Indrive
📍 Lima