LlamaPixel is a company that provides high‑quality, 24/7 support ?✨ for Spanish‑speaking users across Latin America, within a dynamic, collaborative, and technology‑oriented environment ??.

We are currently seeking a Customer Service Supervisor (Rotating Shifts) ??.

Join our LATAM Hub in Lima ?? and lead a Customer Service team.

You will drive results through coaching, real‑time support ⚡ and structured follow‑ups, balancing people leadership with strong operational discipline ?.

Main Responsibilities ✨

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Lead and motivate a team of agents by setting clear expectations, fostering accountability, and modeling our service standards ?⭐.

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Monitor individual and team performance; provide frequent feedback, side‑by‑side coaching, and 1:1 meetings with action plans ??.

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Manage complex escalations, ensuring root‑cause identification and timely resolution; coordinate with Tier 2,



Payments, and Product when needed ⚠️?.

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Analyze daily team metrics (AHT, FCR, CSAT/NPS, QA, adherence, occupancy) and implement corrective actions to meet targets ??.

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Ensure compliance with policies, procedures, knowledge base content, and quality standards; lead QA calibrations and content feedback cycles ?✔️.

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Plan shifts and allocate resources per interval; collaborate with WFM on forecasting, scheduling, and intraday adjustments ?️⚙️.

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Identify recurring issues, propose solutions, and execute small improvement experiments (scripts, macros, tags) with measurable results ??.

Required Skill Profession

Supervisors Of Office And Administrative Support Workers

📌 Customer Service Supervisor (Rotating Shifts) (San Isidro)
🏢 LLAMAPIXEL GAMING
📍 San Isidro