At
NTT DATA
, one of the world's leading IT services companies, we are more than
140,000 professionals operating across 50+ countries
.
We deliver innovative solutions in business consulting, strategy, technology, application development and maintenance, and outsourcing services.
We are looking for an experienced
Incident Specialist
to join our team and help ensure operational excellence, service continuity, and outstanding customer experience.
Are you ready to become a
Digital Lover
?
Join us!
Key Responsibilities
Ensure
service quality, stability, and continuity
across integrated IT services.
Coordinate
Incidents, Changes, Problems, and Service Requests
following ITIL best practices.
Identify and manage operational risks and continuous improvement opportunities.
Prepare
executive reports
, track service performance, and ensure
SLA compliance
.
Identify opportunities for
automation, optimization, and operational efficiency
.
Coordinate with technical teams and customers to ensure high-value service delivery.
Manage
operational and financial performance
, identifying risks and business growth opportunities.
Develop strategies to improve
team productivity and operational efficiency
.
Lead the successful
transition of new services
, ensuring deliverables, knowledge transfer, training, and operational continuity.
Requirements
3+ years of experience
,



managing integrated services such as Service Desk, NOC, SOC, and/or IT Outsourcing.
1+ year of experience managing technology projects
.
Knowledge of IT infrastructure/service management, including
configuration, monitoring, and Service Desk tools
.
Knowledge of standards and frameworks such as
ISO/IEC *******, ISO ****, ISO *****, and COBIT ****
is highly desirable.
ITIL 4 and Scrum Master certifications
.
Strong communication, leadership, stakeholder management, and customer-oriented skills
.
Intermediate to advanced English proficiency
.
What We Offer
Permanent employment contract
from day one.
100% covered private health insurance (EPS) and oncology insurance.
PLUXEE meal card.
Additional days off
beyond your regular vacation entitlement.
Excellent opportunities for professional development and career growth
within a leading general IT consulting company.
Opportunity to participate in
large-scale local and international client projects
.
Access to
training programs and professional certifications
.
At
NTT DATA
, we foster an inclusive environment where every voice is heard and every story is valued.
Our recruitment and selection process focuses on identifying talent without discrimination or bias related to gender, sex, sexual orientation, disability, age, or other personal characteristics.
#J-*****-Ljbffr

📌 Gestión De Incidentes– Bilingüe (Inglés Avanzado) - Arequipa
🏢 NTT DATA Europe & LATAM
📍 Arequipa