Operations Excellence - Claim is responsible for driving operational excellence by analyzing, designing, and implementing process improvements for specific area in Claim that enhance efficiency, reduce costs, and support strategic business goals.
This role focuses on identifying opportunities for optimization within Claim workflows and leading initiatives that deliver measurable improvements in performance and service quality.
Anticipate future needs of Claim team including aligning AI and Digital transformation continuously to fulfill future needs.
Define Operation business process improvements, communicate it to all stakeholders, to make sure the goals and the vision are clear to improve Operations KPI and aligned with overall Company strategy.
Position Responsibilities
Process Analysis & Optimization
Assess and map current operational processes across life insurance functions such as new business onboarding, underwriting, policy servicing, and claims.
Identify inefficiencies, compliance risks, and customer pain points, and recommend improvements.
Project Management
Lead process improvement initiatives using Lean, Six Sigma, or other methodologies tailored to insurance operations.
Define project scope, timelines, and deliverables, ensuring alignment with business and regulatory requirements.
Stakeholder Engagement
Collaborate with underwriting, actuarial, IT, customer service, and compliance teams to gather insights and implement changes.
Facilitate workshops and cross-functional meetings to drive consensus and adoption.
Performance Monitoring & Reporting
Develop KPIs specific to life insurance operations (e.g., policy issuance turnaround time, claims processing time, NPS).
Track and report on the effectiveness of process changes and continuous improvement efforts.
Standardization & Documentation




Maintain SOPs and process documentation in line with insurance industry standards and regulatory guidelines.
Ensure documentation supports audit readiness and operational transparency.
Change Management & Training
Support change initiatives by developing training materials and communication plans for operational teams.
Provide coaching and support to ensure successful adoption of new processes and systems.
Required Qualifications
Bachelor's degree in Business, Information Systems, Industrial Engineering, or related field.
Min 6 years of experience in insurance operations, business process improvements, business analysis.
Strong understanding of life insurance operations and process flows.
Ability to map operational requirements to business process improvements
Strong communication, facilitation, and cross-functional leadership skills.
Preferred Qualifications
Strong communication, coordination, and stakeholder management skills
When you join our team:
We'll empower you to learn and grow the career you want.
We'll recognize and support you in a adaptable environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.
マニュライフとジョン・ハンコックについて




マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。
当社について詳しくは、
マニュライフは機会均等を是とする雇用主です
マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。
私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。
当社は公正な採用、定着、昇進、報酬に努めています。
当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別(妊娠および妊娠関連の状態を含む)、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。
雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。
人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。
配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。
申請プロセスにおいて合理的配慮を要求するには、 までご連絡をお願いします。
Working Arrangement
ハイブリッド勤務
#J-*****-Ljbffr

📌 Operations Excellence - Claim (Lima)
🏢 Manulife Financial
📍 Lima