Description
Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.
Position
Customer Service Representative
Position Reports To
Branch Manager/CSR Director
Position Summary
As a Customer Service Representative, you are a direct point of contact for any patient, care giver, referral source, or commercial account that contacts Care Medical either in person, over the telephone or via the internet, to provide equipment and/or services. All CSSs are able to interact with customers to provide information in response to inquiries about products or services and to handle and resolve any complaints. A CSS is to receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. A CSS is often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints.
Let’s start with what’s important to you. The Benefits.....




- Medical Insurance- multiple plans to choose from
- Dental & Vision Insurance
- Short Term Disability & Long Term Disability Options
- Life Insurance
- Generous PTO plan
- Paid Holidays
- 401K
- 401K match
- Competitive Pay

Essential Responsibilities
- All products we carry
- Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs
- Basic Brightree Functions
- Proper Intake Procedures
- Insurance Verification and Eligibility
- CMN Requirements and Prior Authorizations
- Documentation Requirements of the Equipment
- Patient’s Financial Responsibilities (Deductible, Co-Insurance, Co-Pay, ABN/Upgrade)
- Difference Between Verbal, Written and WOPD orders
- Complaint Resolution Procedures
- Answers the telephone using the company’s professional greeting and taking complete, accurate and detailed messages. Transfers callers to appropriate person or voice mail

📌 Customer Service Representative (Casa Grande)
🏢 Quipt Home Medical
📍 Casa Grande