Jr. Customer Service Officer (Jakarta Based)

BTSE Group is a general leader in fintech and blockchain technology, anchored by three core business pillars: Exchange, Payments, and Infrastructure Development. Serving over 100 corporate clients worldwide, we provide white-label exchange and payment solutions. Our offerings encompass everything from exchange infrastructure hosting and development to custody, wallets, payments, blockchain integration, trading, and more.

We are looking for talented professionals in marketing, operations, customer support, and other departments. The roles offered may be on-site, remote, or hybrid, in collaboration with our local partner.

About the Opportunity:

We are looking for a Customer Service to provide professional, prompt, and accurate customer service to all BTSE Indonesia users across various communication channels, ensuring all inquiries, issues, and complaints are handled in accordance with company standard operating procedures.

Responsibilities:
- Deliver professional, responsive,



and solution-oriented service through various communication channels, including Live Chat, Email, and social media.
- Handle customer inquiries, requests, and complaints by providing accurate, clear, and consistent information regarding BTSE Indonesia's products, services, features, and policies.
- Record, manage, and monitor every customer ticket within the ticketing system until resolution, ensuring compliance with Standard Operating Procedures (SOP) and Service Level Agreements (SLA).
- Conduct initial analysis and investigation into issues reported by customers, and coordinate with relevant teams when necessary to ensure a proper resolution.
- Provide education and guidance to customers regarding the use of the BTSE Indonesia platform, including the registration process, account verification (KYC), deposits, withdrawals, crypto asset trading, and available features.

Requirements:
- Minimum of a Diploma degree (D3) or Bachelor's degree (S1).
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📌 Jr. Customer Service Officer (Asia)
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