Business Quality AssuranceApply: Jakarta, ID-AIA Indonesia: Full time: Posted 7 Days Ago: End Date: September 27, 2026 (9 days left to apply): JR-69957At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.*It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.*So if you believe in inspiring a better future, read on.About the RoleResponsible for ensuring compliance in the execution of sales activities through various channels* Monitor,



identify, investigate, and escalate operational incidents to ensure timely resolution and compliance with internal policies and regulatory requirements.* Partner with Distribution teams to drive process optimization, quality improvement initiatives, and SOP review and enhancement.* Lead and support business improvement projects and new initiative implementations, including process gap analysis and operational efficiency programs.* Prepare and manage periodic management and regulatory reports, including risk, control, operational, and business quality dashboards.* Administer disciplinary processes, maintain employee disciplinary records, and ensure adherence to company policies.* Coordinate mystery shopping programs, analyze findings, and track implementation of corrective action plans.* Monitor workforce control metrics, perform data analysis and calculations, and provide regular reporting throug

📌 Business Quality Assurance (Asia)
🏢 AIA Hong Kong and Macau
📍 Asia