Who We Are

AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.

What We Are Looking For

We are seeking a Guest Services Associate who can work our daytime and evening shifts (7am-3pm and 3-11pm). Weekend availability is required.

The Guest Services Associate is the first point of contact for guests at AvantStay’s luxury hotels. This role is ideal for individuals who enjoy a dynamic work environment and are passionate about delivering exceptional guest service. The Guest Services Associate is responsible for ensuring guests have an outstanding experience from check-in to check-out, offering personalized assistance and resolving any issues or requests. This position supports the front desk and concierge services, working directly with guests and coordinating with other hotel teams to ensure smooth operations.

The adecuado candidate is detail-oriented, customer-focused,



and proactive in addressing guest needs. This role requires flexibility, as the Guest Services Associate will often take the lead on weekends and after hours to manage guest needs, property requests, and minor maintenance tasks.

Must reside within a short drive of the Laguna Beach area.

What You’ll Do
- Greet guests upon arrival and assist with check-in/check-out processes.
- Respond promptly and professionally to guest requests, inquiries, and concerns.
- Provide concierge services, including offering local recommendations, booking reservations, and assisting with special requests (transportation, activities, etc.).
- Manage and prioritize guest issues, including resolving complaints and ensuring guest satisfaction.
- Assist with luggage storage and other guest services as needed.
- Coordinate with housekeeping to ensure room readiness and availability for arriving guests.
- Troublesh

📌 Guest Services Associate, The Mara Hotel
🏢 Bullpen Capital
📍 Mara